Refund policy
Return & Refund Policy
Effective Date: September 2, 2026
At ROYAL BITE, we value product quality and a transparent customer experience. If something is not right with your order, we want you to know how to contact us and what options may be available. Due to the nature of food, gourmet, consumable, and perishable products, some merchandise is subject to special return restrictions for health, freshness, and safety reasons.
1. Return Eligibility Period
For merchandise that qualifies for a physical return, you may submit a return request within 30 days after delivery.
Eligible non-perishable merchandise must generally:
Be unused and in substantially original condition.
Remain unopened and sealed when a freshness, safety, or hygiene seal applies.
Include original packaging, labels, accessories, and components where applicable.
Be free from customer-caused damage, contamination, alteration, or improper storage.
Be supported by an order number, receipt, or other proof of purchase.
The type of product and reason for the return will be considered when determining eligibility.
2. Contact ROYAL BITE Before Sending a Return
All physical returns require prior approval.
To begin a return or refund request, email Kt01026410185@gmail.com with:
Your full name.
Your order number.
The name of the affected product.
A description of the reason for your request.
Photographs when the issue involves damage, spoilage, defects, leakage, packaging problems, or an incorrect order.
We will review your request and provide appropriate instructions.
Please do not mail merchandise back until ROYAL BITE has authorized the return. Unauthorized packages may not qualify for processing.
3. Perishable Merchandise
Perishable products are generally not accepted as ordinary physical returns because their freshness, storage conditions, and safety cannot be reliably verified once they have been delivered.
If a perishable product arrives spoiled, damaged, compromised, or otherwise unsuitable, please contact us promptly rather than shipping it back.
Depending on the circumstances, we may request photographs, packaging information, expiration details, or other information necessary to review the issue.
An eligible claim may result in a replacement, refund, or another appropriate remedy.
4. Food, Beverages, and Consumable Goods
For health and food-safety reasons, opened or partially consumed products generally cannot be returned solely because of a change of mind.
Standard returns may not be available when:
Food or beverage packaging has been opened.
A tamper-evident, safety, or freshness seal has been broken.
Any portion of the product has been consumed.
Storage requirements were not followed after delivery.
The product can no longer reasonably be considered safe for resale.
These restrictions do not prevent customers from reporting merchandise that was defective, damaged, unsafe, or incorrectly supplied when delivered.
5. Unopened Non-Perishable Products
An unopened, shelf-stable, or non-consumable product may qualify for return within the 30-day period when it meets the requirements of this policy.
Such merchandise should remain in resalable condition and include its original packaging where applicable.
If a qualifying return is based solely on customer preference, the customer is generally responsible for return shipping expenses.
6. Damaged Packages
Please inspect your shipment as soon as reasonably possible after delivery.
If the package or merchandise arrives crushed, broken, torn, leaking, punctured, or otherwise damaged, email Kt01026410185@gmail.com.
For faster review, please provide clear photographs of:
The affected product.
The area of damage or leakage.
The exterior shipping carton or mailer.
The shipping label where relevant.
Internal protective packaging, if applicable.
Please retain the merchandise and packaging while we evaluate the claim.
7. Spoiled, Unsafe, or Compromised Products
If a product appears spoiled, contaminated, improperly sealed, or unsafe when it arrives, do not consume it.
Contact ROYAL BITE with your order details and evidence of the issue.
We may request information such as:
Expiration or best-by date.
Lot or batch number.
Condition of seals or packaging.
Delivery condition.
Other relevant product information.
Please do not dispose of the affected product until we advise whether it is necessary for our review, unless keeping it would create a safety concern.
8. Incorrect or Missing Products
If your package contains a different product or quantity from what you ordered, or an item is missing, please notify us promptly.
Include your order number and, where possible, photographs showing the package contents.
Once the fulfillment discrepancy is confirmed, ROYAL BITE may provide:
The correct merchandise.
A replacement for an eligible missing item.
An eligible refund.
Another reasonable resolution based on the circumstances.
If an incorrectly supplied returnable item must be sent back, ROYAL BITE will cover reasonable authorized return shipping costs.
9. Change-of-Mind Returns
Eligible non-perishable merchandise may be returned because of customer preference within the applicable 30-day period.
For an approved change-of-mind return:
The merchandise must remain unused and eligible for resale.
The customer is responsible for return shipping.
Original shipping or delivery charges are generally non-refundable.
Perishable goods and opened consumables generally cannot be returned simply because the customer no longer wants the product.
10. Items Not Eligible for Ordinary Returns
Subject to applicable law, the following categories may be excluded from standard returns:
Perishable food products.
Opened foods or beverages.
Partially consumed merchandise.
Products with broken freshness or safety seals.
Products that cannot be safely resold because their storage conditions after delivery cannot be verified.
Personalized, customized, or specially prepared products.
Gift cards.
Merchandise damaged through improper storage, misuse, or customer handling.
Products clearly designated as Final Sale or non-returnable before purchase, where legally permitted.
Qualifying claims involving defects, shipping damage, safety concerns, or fulfillment errors will be considered separately.
11. Replacements and Exchanges
When an eligible product is damaged, defective, or incorrectly supplied, a replacement may be available depending on inventory.
For eligible non-perishable merchandise, exchange requests may also be considered when appropriate.
If the requested replacement is unavailable, we may offer an eligible refund instead.
12. Returning Authorized Merchandise
If ROYAL BITE determines that a physical return is necessary, we will provide return instructions.
Do not ship perishable, opened, spoiled, leaking, or temperature-sensitive products unless we specifically instruct you to do so.
For customer-paid returns, we recommend using secure packaging and a shipping service that provides tracking. Keep your shipping receipt and tracking information until your return is finalized.
13. Inspection and Refund Approval
When merchandise is physically returned, we may inspect it before approving the refund.
Our review may verify:
That the correct product was returned.
The condition of the merchandise.
Whether packaging or seals have been opened.
Whether required components are included.
Whether the product shows signs of use, contamination, or customer-caused damage.
Whether the return complies with the applicable timeframe.
We will communicate the outcome after completing the review.
14. Refund Method
Approved refunds will generally be issued to the original payment method used to complete the purchase.
Once ROYAL BITE submits the refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.
Financial institution processing times are outside our direct control.
15. Shipping Costs
For customer-preference returns, original delivery charges and customer-paid return shipping costs are generally non-refundable.
If a qualifying refund or return results from verified shipping damage, a product defect, or a fulfillment error attributable to ROYAL BITE, reasonable authorized shipping expenses will be handled appropriately.
Mandatory consumer protection requirements will take precedence where applicable.
16. Order Cancellations
If you need to cancel or modify an order, email Kt01026410185@gmail.com as soon as possible.
Because certain products may be prepared or processed promptly, we cannot guarantee cancellation once fulfillment has started.
If an order has already been transferred to the carrier, cancellation may no longer be possible. Any eligible issue after delivery will be handled under the appropriate section of this policy.
17. Consumer Protection Rights
This Return & Refund Policy establishes ROYAL BITE's standard procedures. Nothing in this policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot legally be waived under applicable United States federal, state, or local law.
If mandatory consumer protection law provides additional or different rights, those legal requirements will govern.
18. Contact ROYAL BITE
For assistance with returns, refunds, damaged deliveries, product-quality concerns, incorrect orders, or other purchase-related matters, please contact:
ROYAL BITE
Address: 54 County Road 450, Goldthwaite, TX 76844, United States
Phone: +1 (512) 695-2400
Email: Kt01026410185@gmail.com
When contacting us about an existing purchase, please include your order number and the email address associated with the order so we can assist you efficiently.